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Privacy Policy

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1. Introduction

Mill House Caravan Site & Boatyard (“we”, “us”, “our”) collects and uses personal data in accordance with UK GDPR. This policy explains how we handle your data when booking, contacting us, or visiting our website.
 

2. Data Controller

Mill House Caravan Site & Boatyard
Hawford, Claines, Worcester, Worcestershire WR3 7SE
Phone: 01905 451283 · Email: info@millhousecaravanandcamping.co.uk
 

3. Personal Data Collected

  • Enquiry/booking data: name, contact details, stay dates, pitch type (tent, caravan, motorhome), party size, pets, amenities or boating enquiries via online form 

  • Communications: details shared by email, phone or in-person

  • Website analytics: IP, device and browser information, pages visited, session times via cookies

  • Cookies: essential for site functions and anonymised performance tracking (e.g., Google Analytics); no advertising or profiling cookies are used

4. How We Use Your Data

We process your data to:

  • Respond to enquiries; manage and confirm bookings for camping, caravanning, motorhomes, boating, and fishing permit sales 

  • Send updates, confirmations or follow-up communications as per your consent

  • Enhance our website and services using aggregated analytics

  • Comply with legal and financial record‑keeping obligations

5. Legal Basis for Processing

  • Contractual necessity: for booking and managing your stay

  • Legitimate interests: to run and improve our operations and web experience

  • Consent: where you opt-in for communications or marketing

  • Legal obligation: for records retention, VAT, and audit purposes

6. Data Sharing

We do not sell or rent your data. We may share it with:

  • Service providers (e.g., hosting, booking systems) acting as processors

  • Regulatory or legal authorities, if legally required

7. Cookies & Tracking

  • Essential cookies: enable booking forms, navigation, and login

  • Performance cookies: collect anonymised site usage data
    We do not use advertising or profiling cookies
     

8. Data Retention

  • Booking and enquiry records: retained for up to 6 years after your stay (for audit/compliance purposes)

  • Website usage logs: session data deleted after 24 months; aggregated analytics may be retained

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete or restrict your personal data

  • Withdraw consent or object to processing

  • Request portability of your data
    Please contact us using the details above to exercise your rights. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, and access control to protect your data. While we follow best practices, no online system can be 100% secure.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Updates to Policy

We may revise this policy; any changes will be reflected in the “Effective Date.” Continued use of our site indicates acceptance of these updates.

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